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Payment Card Network Rules Prohibit Aggressive Post-Transaction Tactics

Post-transaction marketers crucially rely on automatic transfer of consumers’ payment card numbers — copying a customer’s credit card number from a merchant (where the consumer intentionally made a purchase) to a post-transaction marketer’s membership… → Read More: Payment Card Network Rules Prohibit Aggressive Post-Transaction Tactics

Search User Interfaces and Data Quality

One of the many things I’ve enjoyed in my first few weeks of working at Google is the opportunity to talk with many people who care about user interfaces and think about HCIR. Indeed, some of the folks working on “more and better search refinements” are just steps away from my desk. Very cool! But [...] → Read More: Search User Interfaces and Data Quality

Fun with Google, Bing, and Yahoo

Web search is a fiercely competitive space–as Google points out, “competition is just one click away“. In practice, I take that claim with a grain of salt–but I do think the switching costs are much lower than in most competitive markets. With that in mind, it’s interesting to look at what happens if you search [...] → Read More: Fun with Google, Bing, and Yahoo

Marti Hearst: Tech Talk on Search User Interfaces

Earlier this week, Marti Hearst gave a Tech Talk at Google about her recently published book, Search User Interfaces. Fortunately for those of us who missed (myself included!), it is now available on YouTube. Enjoy! (via Jon Elsas)
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Can We Learn From Anti-Social Users?

One of the interesting challenges we face as both both developers and consumers of search technology is that social signals are a double-edged sword. On one hand, social signals have proven essential in distinguishing signal from noise–be they links, re-tweets, or any number other ways that online consumers (or more correctly “prosumers”) actively and passively [...] → Read More: Can We Learn From Anti-Social Users?

Deception in Post-Transaction Marketing

Post-transaction marketers have attracted criticism for solicitations that tend to deceive consumers. Offers often promise a savings or discount while actually charging customers on an ongoing basis. Offers often appear while customers are finishing … → Read More: Deception in Post-Transaction Marketing

Deception in Post-Transaction Marketing

Post-transaction marketers have attracted criticism for solicitations that tend to deceive consumers. Offers often promise a savings or discount while actually charging customers on an ongoing basis. Offers often appear while customers are finishing … → Read More: Deception in Post-Transaction Marketing

Exploring Explortatory Search

Google’s recently released Image Swirl is slick. But I’ve been struggling to figure out whether it’s useful or simply a showcase for cool technology. And that’s prompted me to think about the overloaded term “exploratory search“. A while back, I tried to define exploratory search based on what it is not. This time, let me [...] → Read More: Exploring Explortatory Search

An Ad-Supported Model With Teeth?

A computer-implemented method for operating a device, the method comprising: disabling a function of an operating system in a device; presenting an advertisement in the device while the function is disabled; and enabling the function in response to the advertisement ending. So reads the first claim from a patent application that Apple recently filed (with [...] → Read More: An Ad-Supported Model With Teeth?

Call for Speakers: Enterprise Search Summit 2010

I’m no longer in the enterprise search business, but I know that many readers here are. If you are one of those readers, then I strongly encourage you to consider participating in the Enterprise Search Summit, which will take place next May in New York. I presented there last year and enjoyed the opportunity to [...] → Read More: Call for Speakers: Enterprise Search Summit 2010