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Faceted Search Presentation at New York CTO Club

Otis Gospodnetic and I recently gave a talk at the New York CTO Club on faceted search. The club is a group of senior technologists who meet monthly in midtown Manhattan to host breakfast presentations and to share ideas and expertise. Those of you who have read my book or attended the UIE virtual seminar [...] → Read More: Faceted Search Presentation at New York CTO Club

Blogs I Read: Living La Vida Local

My new role at Google (yes, it still feels new after not quite a month!) has given me a professional interest in local search. I’ve adjusted my reading materials accordingly, and I’ve started reading blogs that focus on local. Here are a handful that I’ve discovered so far: BIA / Kelsey Blog By The Kelsey [...] → Read More: Blogs I Read: Living La Vida Local

Payment Card Network Rules Prohibit Aggressive Post-Transaction Tactics

Post-transaction marketers crucially rely on automatic transfer of consumers’ payment card numbers — copying a customer’s credit card number from a merchant (where the consumer intentionally made a purchase) to a post-transaction marketer’s membership… → Read More: Payment Card Network Rules Prohibit Aggressive Post-Transaction Tactics

Payment Card Network Rules Prohibit Aggressive Post-Transaction Tactics

Post-transaction marketers crucially rely on automatic transfer of consumers’ payment card numbers — copying a customer’s credit card number from a merchant (where the consumer intentionally made a purchase) to a post-transaction marketer’s membership… → Read More: Payment Card Network Rules Prohibit Aggressive Post-Transaction Tactics

Search User Interfaces and Data Quality

One of the many things I’ve enjoyed in my first few weeks of working at Google is the opportunity to talk with many people who care about user interfaces and think about HCIR. Indeed, some of the folks working on “more and better search refinements” are just steps away from my desk. Very cool! But [...] → Read More: Search User Interfaces and Data Quality

Fun with Google, Bing, and Yahoo

Web search is a fiercely competitive space–as Google points out, “competition is just one click away“. In practice, I take that claim with a grain of salt–but I do think the switching costs are much lower than in most competitive markets. With that in mind, it’s interesting to look at what happens if you search [...] → Read More: Fun with Google, Bing, and Yahoo

Marti Hearst: Tech Talk on Search User Interfaces

Earlier this week, Marti Hearst gave a Tech Talk at Google about her recently published book, Search User Interfaces. Fortunately for those of us who missed (myself included!), it is now available on YouTube. Enjoy! (via Jon Elsas)
→ Read More: Marti Hearst: Tech Talk on Search User Interfaces

Can We Learn From Anti-Social Users?

One of the interesting challenges we face as both both developers and consumers of search technology is that social signals are a double-edged sword. On one hand, social signals have proven essential in distinguishing signal from noise–be they links, re-tweets, or any number other ways that online consumers (or more correctly “prosumers”) actively and passively [...] → Read More: Can We Learn From Anti-Social Users?

Deception in Post-Transaction Marketing

Post-transaction marketers have attracted criticism for solicitations that tend to deceive consumers. Offers often promise a savings or discount while actually charging customers on an ongoing basis. Offers often appear while customers are finishing … → Read More: Deception in Post-Transaction Marketing

Deception in Post-Transaction Marketing

Post-transaction marketers have attracted criticism for solicitations that tend to deceive consumers. Offers often promise a savings or discount while actually charging customers on an ongoing basis. Offers often appear while customers are finishing … → Read More: Deception in Post-Transaction Marketing