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David Dao on United Airlines (teaching materials)

Edelman, Benjamin, and Jenny Sanford. “David Dao on United Airlines.” Harvard Business School Case 917-026, May 2017. (educator access at HBP. request a courtesy copy.) In widely circulated videos, United staff and Chicago security forcibly remove a passenger from his paid seat on an aircraft, injuring him severely. United leadership must decide how to respond …

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Racial Discrimination in the Sharing Economy: Evidence from a Field Experiment

Edelman, Benjamin, Michael Luca, and Daniel Svirsky. “Racial Discrimination in the Sharing Economy: Evidence from a Field Experiment.” American Economic Journal: Applied Economics 9, no. 2 (April 2017): 1–22. → Read More: Racial Discrimination in the Sharing Economy: Evidence from a Field Experiment

Build Interactive Web Sites as Easily as Spreadsheet Formulas?

I’m rarely effusive in my praise for a new tool, but I can hardly overstate my excitement about Bubble, a web programming system. The basic concept: Draw the web app you want, using standard components like text boxes, images, and buttons. Create “t… → Read More: Build Interactive Web Sites as Easily as Spreadsheet Formulas?

Build Interactive Web Sites as Easily as Spreadsheet Formulas?

I’m rarely effusive in my praise for a new tool, but I can hardly overstate my excitement about Bubble, a web programming system. The basic concept: Draw the web app you want, using standard components like text boxes, images, and buttons. Create “t… → Read More: Build Interactive Web Sites as Easily as Spreadsheet Formulas?

Formal DOT Complaints – A Guide for Consumers

When something goes wrong in air travel, consumers often need to reach an appropriate resolution with airline staff. But the standard methods are not always sufficient — sometimes ordinary customer relations staff are intransigent or just unrespons… → Read More: Formal DOT Complaints – A Guide for Consumers

Formal DOT Complaints – A Guide for Consumers

When something goes wrong in air travel, consumers often need to reach an appropriate resolution with airline staff. But the standard methods are not always sufficient — sometimes ordinary customer relations staff are intransigent or just unrespons… → Read More: Formal DOT Complaints – A Guide for Consumers

Improving User Interfaces for Robot Teleoperation

The FXPAL robotics research group has recently explored technologies for improving the usability of mobile telepresence robots. We evaluated a prototype head-tracked stereoscopic (HTS) teleoperation interface for a remote collaboration task. The results of this study indicate that using a HTS systems reduces task errors and improves the perceived collaboration success and viewing experience. We […] → Read More: Improving User Interfaces for Robot Teleoperation

Improving User Interfaces for Robot Teleoperation

The FXPAL robotics research group has recently explored technologies for improving the usability of mobile telepresence robots. We evaluated a prototype head-tracked stereoscopic (HTS) teleoperation interface for a remote collaboration task. The results of this study indicate that using a HTS systems reduces task errors and improves the perceived collaboration success and viewing experience. We […] → Read More: Improving User Interfaces for Robot Teleoperation

Improving User Interfaces for Robot Teleoperation

The FXPAL robotics research group has recently explored technologies for improving the usability of mobile telepresence robots. We evaluated a prototype head-tracked stereoscopic (HTS) teleoperation interface for a remote collaboration task. The results of this study indicate that using a HTS systems reduces task errors and improves the perceived collaboration success and viewing experience. We […] → Read More: Improving User Interfaces for Robot Teleoperation

Improving User Interfaces for Robot Teleoperation

The FXPAL robotics research group has recently explored technologies for improving the usability of mobile telepresence robots. We evaluated a prototype head-tracked stereoscopic (HTS) teleoperation interface for a remote collaboration task. The results of this study indicate that using a HTS systems reduces task errors and improves the perceived collaboration success and viewing experience. We […] → Read More: Improving User Interfaces for Robot Teleoperation