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Class Action Settlement — Refunds for Certain American Airlines Checked Bag Fees

Bazerman v. American Airlines, Inc. is a consumer class action pending in the District of Massachusetts. The plaintiff alleges that American Airlines has charged passengers to check bags that should have been free under American’s contract with customers. On June 22, 2018, U.S. District Court Judge William Young preliminarily approved a settlement. If granted final …

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Class Action Settlement — Refunds for Certain American Airlines Checked Bag Fees

Bazerman v. American Airlines, Inc. is a consumer class action pending in the District of Massachusetts. The plaintiff alleges that American Airlines has charged passengers to check bags that should have been free under American’s contract with customers. On June 22, 2018, U.S. District Court Judge William Young preliminarily approved a settlement. If granted final …

Continue reading “Class Action Settlement — Refunds for Certain American Airlines Checked Bag Fees”

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Updated Research on Discrimination at Airbnb

In December 2015, Mike Luca, Dan Svirsky, and I posted the results of an experiment in which we created test Airbnb guest accounts, some with black names and some with white names, finding that the latter got favorable responses from hosts more often than the latter. Black users widely reported similar problems — Twitter #AirbnbWhileBlack …

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Updated Research on Discrimination at Airbnb

In December 2015, Mike Luca, Dan Svirsky, and I posted the results of an experiment in which we created test Airbnb guest accounts, some with black names and some with white names, finding that the latter got favorable responses from hosts more often than the latter. Black users widely reported similar problems — Twitter #AirbnbWhileBlack …

Continue reading “Updated Research on Discrimination at Airbnb”

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Updated Research on Discrimination at Airbnb

In December 2015, Mike Luca, Dan Svirsky, and I posted the results of an experiment in which we created test Airbnb guest accounts, some with black names and some with white names, finding that the latter got favorable responses from hosts more often than the latter. Black users widely reported similar problems — Twitter #AirbnbWhileBlack …

Continue reading “Updated Research on Discrimination at Airbnb”

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Updated Research on Discrimination at Airbnb

In December 2015, Mike Luca, Dan Svirsky, and I posted the results of an experiment in which we created test Airbnb guest accounts, some with black names and some with white names, finding that the latter got favorable responses from hosts more often than the latter. Black users widely reported similar problems — Twitter #AirbnbWhileBlack …

Continue reading “Updated Research on Discrimination at Airbnb”

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FXPAL @ CHI 2018

This year FXPAL is happy to present four papers (three long papers and one case study) at CHI 2018 in Montreal. Our featured work this year investigates the themes of Human-Centered Workstyle, Information Visualization, and Internet of Things. You can check out the papers now: Long Papers Challenges and Opportunities for Technology-Supported Activity Reporting in […] → Read More: FXPAL @ CHI 2018

On Uber Selling Southeast Asia Business to Grab

Uber and Grab provide much the same service — ride-sharing that lets casual drivers, using their personal cars, transport passengers in on-demand service. In the markets where both operate, in Southeast Asia, they’ve been locked in a price war. Grab has local expertise and, in many countries, useful product customizations to suit local needs. Uber …

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On Uber Selling Southeast Asia Business to Grab

Uber and Grab provide much the same service — ride-sharing that lets casual drivers, using their personal cars, transport passengers in on-demand service. In the markets where both operate, in Southeast Asia, they’ve been locked in a price war. Grab has local expertise and, in many countries, useful product customizations to suit local needs. Uber …

Continue reading “On Uber Selling Southeast Asia Business to Grab”

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On Uber Selling Southeast Asia Business to Grab

Uber and Grab provide much the same service — ride-sharing that lets casual drivers, using their personal cars, transport passengers in on-demand service. In the markets where both operate, in Southeast Asia, they’ve been locked in a price war. Grab has local expertise and, in many countries, useful product customizations to suit local needs. Uber …

Continue reading “On Uber Selling Southeast Asia Business to Grab”

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