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Impact of OTA Bias and Consolidation on Consumers

Online travel agencies (“OTAs,” such as Expedia and Priceline) charge hotels fees that can reach 25% or even more. In today’s post, I assess the caues of these fees as well as the tactics OTAs have used to punish hotels that object — penalizing hotels… → Read More: Impact of OTA Bias and Consolidation on Consumers

Uber Can’t Be Fixed — It’s Time for Regulators to Shut It Down

From many passengers’ perspective, Uber is a godsend — lower fares than taxis, clean vehicles, courteous drivers, easy electronic payments. Yet the company’s mounting scandals reveal something seriously amiss, culminating in last week’s stern rep… → Read More: Uber Can’t Be Fixed — It’s Time for Regulators to Shut It Down

Passenger Right to Record at Airports and on Airplanes?

Passengers have every reason to record airline staff and onboard events—documenting onboard disputes (such as whether a passenger is in fact disruptive or a service animal disobedient), service deficiencies (perhaps a broken seat or inoperational scr… → Read More: Passenger Right to Record at Airports and on Airplanes?

Enumerating Uber’s Scandals

Collecting my thoughts for an article about Uber’s mounting scandals and the proper legal and regulatory response to the company’s approach, I took some time to review the range of recent concerns. It’s overwhelming — new issues arising daily, and pri… → Read More: Enumerating Uber’s Scandals

Build Interactive Web Sites as Easily as Spreadsheet Formulas?

I’m rarely effusive in my praise for a new tool, but I can hardly overstate my excitement about Bubble, a web programming system. The basic concept: Draw the web app you want, using standard components like text boxes, images, and buttons. Create “t… → Read More: Build Interactive Web Sites as Easily as Spreadsheet Formulas?

Formal DOT Complaints – A Guide for Consumers

When something goes wrong in air travel, consumers often need to reach an appropriate resolution with airline staff. But the standard methods are not always sufficient — sometimes ordinary customer relations staff are intransigent or just unrespons… → Read More: Formal DOT Complaints – A Guide for Consumers

Improving User Interfaces for Robot Teleoperation

The FXPAL robotics research group has recently explored technologies for improving the usability of mobile telepresence robots. We evaluated a prototype head-tracked stereoscopic (HTS) teleoperation interface for a remote collaboration task. The results of this study indicate that using a HTS systems reduces task errors and improves the perceived collaboration success and viewing experience. We […] → Read More: Improving User Interfaces for Robot Teleoperation

Improving User Interfaces for Robot Teleoperation

The FXPAL robotics research group has recently explored technologies for improving the usability of mobile telepresence robots. We evaluated a prototype head-tracked stereoscopic (HTS) teleoperation interface for a remote collaboration task. The results of this study indicate that using a HTS systems reduces task errors and improves the perceived collaboration success and viewing experience. We […] → Read More: Improving User Interfaces for Robot Teleoperation

English Translation of FAS Russia Decision in Yandex v. Google

In September 2015, the Russian Federal Antimonopoly Service announced its decision that Google had violated Russian law by tying its mobile apps to Google Play and setting additional restrictions on mobile device manufacturers, including limiting what … → Read More: English Translation of FAS Russia Decision in Yandex v. Google

Response to Airbnb’s Report on Discrimination

This month Airbnb released a report investigating discrimination by its hosts against guests (including racial minorities and others), assessing the evidence of the problem and evaluating proposed solutions. The accompanying announcement offers lofty p… → Read More: Response to Airbnb’s Report on Discrimination